Terms & Conditions
Last updated: January 2026
1. Introduction
Welcome to Lavura Scent (“we”, “our”, “us”).
These Terms & Conditions (“Terms”) govern your use of our website located at https://lavurascent.com and any related services (collectively, the “Service”).
The Service is operated by Upscale PPC Limited, a company registered in Hong Kong SAR China.
Our Privacy Policy, Shipping Policy, and Refund & Return Policy also govern your use of the Service. Together, these documents form the “Agreements.”
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Agreements.
If you do not agree, you must not use the Service.
For questions, contact us at support@lavurascent.com
2. Communications
By using the Service, you consent to receive transactional emails related to your orders, including confirmations, shipping updates, and customer service communications.
You may also receive marketing or promotional communications. You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@lavurascent.com.
Transactional communications required to fulfill your order cannot be opted out of.
3. Purchases
If you purchase products through the Service, you may be required to provide certain information, including your name, billing address, shipping address, and payment details.
You represent and warrant that:
- You are authorized to use the selected payment method; and
- All information provided is accurate and complete.
We may use third-party payment processors. By submitting payment information, you authorize us to share it with such providers in accordance with our Privacy Policy.
We reserve the right to refuse or cancel any order due to availability issues, pricing errors, incorrect information, or suspected fraud.
4. Promotions
Any contests, promotions, or special offers may be governed by separate rules. If such rules conflict with these Terms, the promotion rules will apply.
5. Refunds & Returns
Refunds and returns are handled in accordance with our Refund & Return Policy, which forms part of these Terms.
In summary:
- We offer a 30-day return window from the date of delivery.
- Certain items may be non-returnable for hygiene or safety reasons.
- Approved refunds are processed within 3–5 business days after inspection and issued to the original payment method.
Full details are available on our Refund & Return Policy page.
6. Content
All content on the Service, including text, images, graphics, logos, and designs, is the property of Lavura Scent or Upscale PPC Limited, or is used with permission.
You may not reproduce, distribute, modify, or exploit any content without prior written consent.
7. Prohibited Uses
You agree not to use the Service:
- For unlawful purposes
- To submit false or misleading information
- To engage in fraudulent or harmful activity
- To interfere with the operation or security of the Service
We reserve the right to restrict access for violations of these Terms.
8. Analytics
We may use third-party analytics tools to understand website usage and improve the Service. Such use is governed by our Privacy Policy.
9. Eligibility
The Service is intended for individuals who are legally able to enter into binding contracts under applicable law.
By using the Service, you confirm that you meet this requirement.
10. Intellectual Property
The Service and its content are protected by copyright, trademark, and other applicable laws.
Our trademarks may not be used without prior written permission.
11. Copyright Complaints
If you believe your intellectual property rights have been infringed, contact us at support@lavurascent.com.with sufficient details to investigate the claim.
12. Disclaimer of Warranties
The Service is provided on an “as is” and “as available” basis.
We make no warranties regarding uninterrupted access, accuracy, or error-free operation.
Some jurisdictions do not allow certain exclusions, so these may not apply to you.
13. Limitation of Liability
To the maximum extent permitted by law, Lavura Scent and Upscale PPC Limited shall not be liable for indirect or consequential damages.
Our total liability shall not exceed the amount paid for the relevant purchase.
14. Termination
We may suspend or terminate access to the Service at any time for violations of these Terms.
15. Governing Law
These Terms are governed by the laws of Hong Kong SAR China.
Nothing in these Terms limits any mandatory consumer protection rights you may have under the laws of your country of residence.
16. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.
Continued use of the Service constitutes acceptance of the updated Terms.
17. Contact Us
For questions regarding these Terms, contact:
Address: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong
Email:support@lavurascent.com.
Support hours: Monday–Friday, 9:00–17:00 (GMT)