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FAQs

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Diffusers

You don’t have to. Each diffuser has programmable settings, so you can choose specific hours of use. This helps you manage scent intensity and oil consumption based on your preference.

Cleaning is simple. Running a small amount of rubbing alcohol through the system between scent changes helps keep your diffuser performing well.

Yes. The Mini and Plus models are light and portable, while the Pro and Ultra models are designed for larger or more permanent spaces. You can place the diffuser wherever it works best for your room layout.

Diffusers operate quietly, producing a soft sound during use. Most customers find that it blends naturally into the environment.

No water is needed. Our diffusers use cold-air nebulising technology — simply insert the oil bottle and enjoy pure fragrance.

A 120ml bottle typically lasts 4–8 weeks, depending on your diffuser settings and hours of use. Usage patterns vary, but many customers find that cold-air diffusion provides longer-lasting scent compared to candles or reeds.

Scent Oils

A 120ml bottle typically lasts 4–8 weeks, depending on your diffuser settings and hours of use. Compared to candles or reeds, our oils last significantly longer and provide more consistent coverage.

Our oils are inspired by hotel-style fragrances — elegant, layered, and sophisticated. Many customers describe the scents as refined and balanced, similar to what you’d experience in a luxury hotel.

For the best performance, we recommend using Lavura oils. They’re formulated for cold-air diffusion and are designed to work seamlessly with our diffusers.

Our oils are intended for home fragrance use. As with any scented product, we recommend keeping bottles and diffusers out of reach of children and pets. If anyone in your household has sensitivities or health concerns, consider consulting a healthcare professional before use.

 

The scent remains present while the diffuser is running and fades gradually once switched off. Intensity depends on your settings, room size, and airflow. Cold-air diffusion helps maintain consistent fragrance during use.

You can adjust the scent intensity using the diffuser’s programmable settings. This allows you to create a light background scent or a more noticeable aroma, depending on your preference and room size.

Subscription & The Lavura Club

It’s simple. Choose your favourite oils, select how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them to your door. You can update your scents, pause, or cancel your subscription at any time through your account settings.

Absolutely. Log in to your account and update your scent lineup before your next shipment.

No. The Lavura Club is flexible — you can pause, skip, swap, or cancel your subscription at any time through your account.

You’re in full control. You can pause your subscription and resume whenever it suits you — for example, if you’re travelling or stocked up.

 

Yes. You can select up to 4 scents to rotate in your subscription. Many customers enjoy switching between different moods or styles throughout the month.

Start with a Discovery Set. Once you know your favourites, you can add them to your subscription and refine your lineup over time.

You can cancel your subscription anytime through your account settings. Changes take effect before your next scheduled shipment.

Shipping & Delivery

We work with fulfillment partners depending on the destination to ensure reliable and efficient delivery. This allows us to ship orders quickly and offer free shipping to most regions.

Orders are processed within 0–1 business days.
Once shipped, delivery typically takes 3–5 business days, depending on your location and local courier services.
The average total delivery time is 4–6 business days.

For international orders, customs duties or taxes may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.

Yes, we ship internationally. Delivery times and customs processes may vary depending on the destination.

Yes. Once your order has shipped, you’ll receive a tracking link by email. You can use it to follow your shipment’s progress at any time.

Returns & Exchanges

We offer a 30-day return window from the date your order is delivered. Items must be unused, in their original packaging, and in the same condition as received. Just email us at support@lavurascent.com to begin the return process.

For standard returns, the customer is responsible for return shipping costs.
If your item arrived damaged or defective, we’ll take care of it — just send us photos and we’ll assist you with a replacement or refund.

Yes. If you’d like to exchange an item, simply follow the return process and let us know which item you’d like instead. Once we receive and inspect the returned product, we’ll send out the replacement.
(Exchanges must be unused and in original packaging.)

For safety and hygiene reasons, opened fragrance oils and used diffusers cannot be returned.
Unopened oils and unused diffusers may be returned within 30 days as long as they meet our return conditions.

Common Concerns

If the scent isn’t what you expected, you can return unopened and unused oils within 30 days of delivery. Just contact us at support@lavurascent.com and we’ll help you with the next steps.

Our diffusers use cold-air nebulising technology, which provides efficient scenting without water or heat. They’re designed for long-term use with consistent performance and a minimalist aesthetic that fits into any space.

Our oils are intended for home fragrance use. As with any scented product, we recommend keeping bottles and diffusers out of reach of children and pets. If anyone in your household has sensitivities or health concerns, consider checking with a healthcare professional before use.

Coverage depends on the model, room size, layout, airflow, and your intensity settings. Each diffuser has adjustable controls, so you can tailor the scent experience to small rooms, open spaces, or anything in between.