Ask Away. All Your Questions Answered
Diffusers
Will the diffuser cover my whole space?
Yes. Each model is designed for a specific room size:
Mini → up to 30m² (bedrooms, small offices)
Plus → up to 60m² (living rooms, apartments)
Pro → up to 150m² (open-plan homes, retail spaces)
Ultra → up to 300m² (large homes, showrooms, boutique hotels).
Do I need to use it all day?
Not unless you want to. Each diffuser has programmable settings, so you can run it only during certain hours — saving oil while keeping your space perfectly scented.
Is cleaning a hassle?
Cleaning is quick and easy — just run a little rubbing alcohol through the system between scent changes. It takes less than 5 minutes and keeps your diffuser performing like new.
Can I move the diffuser around?
Absolutely. The Mini and Plus models are light and portable, while the Pro and Ultra are designed for larger fixed spaces. Wherever you place it, you’ll get consistent scent distribution.
Are the diffusers noisy?
Not at all. They’re whisper-quiet, blending seamlessly into your environment.
Do I need to refill it with water?
Never. Our diffusers use cold-air nebulising technology — just insert the oil bottle and enjoy pure fragrance.
Will it damage furniture, walls, or fabrics?
No. The diffuser produces an ultra-fine, dry mist that evaporates instantly into the air, leaving no residue or staining.
How long will the diffuser last?
Built from high-grade materials, Lavura diffusers are designed to last for years. Each comes with a 12-month warranty for peace of mind.
Scent Oils
How long will a bottle last?
A 120ml bottle typically lasts 4–8 weeks, depending on your diffuser settings and hours of use. Compared to candles or reeds, our oils last significantly longer and provide more consistent coverage.
Will the scent smell artificial or “chemical”?
Not at all. Our oils are inspired by world-class hotel fragrances — elegant, layered, and sophisticated. Customers often say guests comment that their home smells like a five-star suite, not a perfume shop.
Do I need to use only Lavura oils?
To protect your diffuser, we recommend using only Lavura oils. They’re specially formulated for cold-air diffusion and won’t clog or damage the machine.
Are the oils safe for kids and pets?
Yes. Our blends are free from parabens, phthalates, and toxic solvents. As with any fragrance, we recommend keeping bottles out of reach of children and pets.
Will the scent linger or fade quickly?
The scent is continuous while the diffuser runs and fades gently once switched off — never overpowering or “stale.” Our cold-air technology ensures the fragrance molecules stay pure and long-lasting.
Will the scent smell artificial or “chemical”?
Not at all. Our oils are inspired by world-class hotel fragrances — elegant, layered, and sophisticated. Customers often say guests comment that their home smells like a five-star suite, not a perfume shop.
Will the scent be too strong or overwhelming?
Not at all. All Lavura diffusers feature adjustable intensity settings, so you decide whether you want a subtle background fragrance or a more noticeable hotel-like atmosphere. Our cold-air diffusion ensures the scent is even, never overpowering.
Subscription & The Lavura Club
How does The Lavura Club subscription work?
It’s simple. Choose your favourite oils, choose how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them right to your door. You can swap scents, pause, or cancel anytime — no hoops, no holds.
Can I change my scents after I’ve subscribed?
Absolutely. Log in to your account and update your scent lineup before your next shipment.
Am I locked into a long-term contract?
Not at all — The Lavura Club is completely flexible — pause, skip, swap, or cancel anytime in just a click. No hidden fees, no fine print.
What if I don’t need oils one month?
You’re in full control. Just hit “pause” and resume when you’re ready — whether you’re travelling, moving house, or simply stocked up.
Can I subscribe to multiple scents at once?
Yes — you can select up to 4 scents to rotate in your subscription. Many customers enjoy swapping between moods (fresh, cosy, or luxurious) without having to reorder.
What if I’m not sure which scents to pick?
Start with a Discovery Set. Once you know your favourites, you can add them to your subscription and refine your lineup over time.
What if I want to cancel?
You can cancel anytime with a single click from your account — no hoops, no emails to support, no penalties.
Is it cheaper to subscribe?
Yes. Members enjoy exclusive pricing, free shipping, and access to limited-edition scents that aren’t available for one-time purchase.
Shipping & Delivery
Where do you ship from?
All orders ship directly from our warehouse for fast, reliable delivery. We do not dropship — every product is stocked and quality-checked by our team.
Will I have to pay customs duties or taxes?
This depends on your country’s regulations. Any applicable duties or taxes will be shown at checkout whenever possible, so you won’t get unexpected charges at the door.
How long will my order take to arrive?
Most orders arrive in 3–6 business days. You’ll receive tracking details as soon as your package ships.
Do you ship internationally?
Yes — we currently ship to [insert countries you plan to target first, e.g., US, UK, Canada, Australia, EU countries]. International shipping times vary based on destination.
Can I track my order?
Absolutely. Once your package ships, you’ll receive a tracking link to follow your delivery every step of the way.
Returns & Exchanges
How does The Lavura Club subscription work?
Select your favourite oils, choose how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them right to your door. You can swap scents, pause, or cancel anytime — no hoops, no holds.
How does The Lavura Club subscription work?
Select your favourite oils, choose how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them right to your door. You can swap scents, pause, or cancel anytime — no hoops, no holds.
How does The Lavura Club subscription work?
Select your favourite oils, choose how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them right to your door. You can swap scents, pause, or cancel anytime — no hoops, no holds.
How does The Lavura Club subscription work?
Select your favourite oils, choose how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them right to your door. You can swap scents, pause, or cancel anytime — no hoops, no holds.
How does The Lavura Club subscription work?
Select your favourite oils, choose how often you’d like refills (monthly, bi-monthly, or quarterly), and we’ll deliver them right to your door. You can swap scents, pause, or cancel anytime — no hoops, no holds.
Common Concerns
What if I don’t like the scent I ordered?
We’ve got you covered. You can start with a Discovery Set to sample our bestsellers, and if a full-size scent isn’t quite right, we offer flexible swaps and returns — no stress, no waste.
Is Lavura just another overpriced diffuser?
Lavura is designed as an investment in daily luxury. Unlike candles (that burn out fast) or cheap water diffusers (that need constant refilling), our system delivers consistent scent, long-lasting oils, and a premium aesthetic — often working out cheaper per day over time.
Will the diffuser cover my whole space?
Absolutely. Each model is designed for a specific coverage area:
Mini → up to 30m²
Plus → up to 60m²
Pro → up to 150m²
Ultra → up to 300m²
Choose the one that fits your space, and you’ll get even coverage without gaps.
Are the oils safe for children and pets?
Our blends are phthalate-free, paraben-free, and crafted for safe cold-air diffusion. As with any home fragrance, we recommend keeping bottles out of reach of children and pets.
Am I locked into a subscription if I join The Lavura Club?
Not at all. You’re fully in control — pause, skip, swap, or cancel anytime in just a click. No hidden fees, no long-term contracts.
Is it complicated to set up or maintain?
It’s effortless. Just insert the bottle, set your desired intensity, and enjoy. Cleaning is simple too — a quick rinse with rubbing alcohol keeps your diffuser fresh between scents