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Payment Policy

At Lavura Scent, we are committed to providing a secure, transparent, and reliable payment experience. This Payment Policy explains the payment methods we currently accept, how payments are processed, and how payment-related issues are handled.

1. Accepted Payment Methods

We currently accept major debit and credit cards, including but not limited to:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payments are processed securely at checkout.

2. Currency Information

All prices displayed on our website are in USD.

The final payable amount, including any applicable taxes or shipping costs, is clearly displayed before you place your order.

3. Payment Security

3.1 Secure Transactions

All payments are processed using industry-standard SSL encryption, ensuring your payment details are protected during transmission.

3.2 Payment Processing

Card payments are handled by PCI-DSS compliant third-party payment processors.
We do not store or have access to your full card details.

4. Fraud Prevention

To protect both our customers and our business, we use automated and manual fraud-prevention systems.

If suspicious activity is detected, we may:

  • Request additional verification
  • Temporarily hold an order
  • Cancel an order where fraud is reasonably suspected

You will be contacted if any action is required.

5. Payment Processing Times

Payments are processed immediately at checkout.

Once payment is successfully completed, you will receive an order confirmation email.
Orders are not dispatched until payment has been confirmed.

6. Payment Disputes & Chargebacks

6.1 Contact Us First

If you believe you were charged incorrectly or encounter a payment issue, please contact us first at:
support@lavurascent.com

We aim to resolve issues quickly and fairly.

6.2 Chargebacks

Filing a chargeback with your bank may delay resolution.
We strongly recommend contacting us directly before initiating a chargeback so we can assist you promptly.

7. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refund processing typically takes 3–5 business days, though your bank or card issuer may take additional time to reflect the funds.

For full details, please refer to our Refund & Return Policy.

8. Contact Us

If you have any questions regarding payments or billing, contact us at:

Address: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong

Email:support@lavurascent.com.

Support hours: Monday–Friday, 9:00–17:00 (GMT)