Privacy Policy
Last updated: January 2026
This Privacy Policy explains how Lavura Scent, operated by Upscale PPC Limited, Hong Kong SAR China (“we”, “our”, “us”), collects, uses, and protects your personal information when you visit or make a purchase from https://lavurascent.com (the “Website”).
By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information necessary to operate our Website, fulfill orders, and improve our services.
1.1 Personal Information
When you place an order, contact us, or create an account, we may collect:
- Full name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment information (processed securely by third-party providers)
We do not store full credit card details.
1.2 Order Information
We may store information related to your purchases, including:
- Products ordered
- Order value
- Transaction history
- Shipping method and tracking details
1.3 Device & Usage Information
Automatically collected information may include:
- IP address
- Browser type and version
- Time zone
- Device identifiers
- Pages viewed and interactions
- Date, time, and duration of visits
1.4 Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Website functionality and security
- Shopping cart and checkout
- Analytics and performance measurement
- Advertising and remarketing
For detailed information, please review our Cookie Policy.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Manage accounts and transactions
- Improve Website functionality and user experience
- Detect and prevent fraud or unauthorized activity
- Send transactional communications (order confirmations, shipping updates)
- Deliver relevant marketing content (where consent is given)
Marketing communications are optional and can be unsubscribed from at any time.
3. Sharing Your Information
We only share your information when necessary to operate our business.
3.1 Service Providers
We may share data with trusted third-party providers such as:
- Payment processors (e.g. Stripe, PayPal, Google Pay)
- Shipping and logistics partners
- Website hosting and infrastructure providers
- Analytics providers (e.g. Google Analytics)
- Advertising platforms (e.g. Google Ads, Meta/Facebook)
These providers are authorized to process your data only as needed to perform their services and are required to protect your information.
3.2 Legal & Compliance Requirements
We may disclose information when required to:
- Comply with legal obligations
- Respond to lawful requests by authorities
- Enforce our Terms & Conditions
- Protect against fraud or security threats
We do not sell your personal information.
4. Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment and customer service
- Legal, accounting, and tax obligations
- Fraud prevention and dispute resolution
Order and transaction records are typically retained for up to 5 years, depending on applicable legal requirements.
5. Data Security
We implement appropriate technical and organizational safeguards, including:
- SSL-encrypted connections
- Secure payment gateways
- Restricted access to sensitive data
- Monitoring for suspicious activity
While no system is completely secure, we take reasonable measures to protect your information.
6. Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Request deletion of data
- Objection to certain processing activities
- Withdrawal of consent
- Data portability
- Opt-out of marketing communications
To exercise your rights, contact us at:
support@lavurascent.com
7. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
8. Advertising & Analytics
We may use advertising and analytics tools such as:
- Google Ads
- Meta (Facebook) Pixel
- Other remarketing or analytics platforms
These tools may use cookies or similar technologies to display relevant advertisements based on your browsing behavior.
You can manage advertising preferences through your browser or platform settings.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
For questions regarding this Privacy Policy or your personal data, contact:
Email: support@lavurascent.com
Legal Entity: Upscale PPC Limited
Registered Address:
Unit B, 11/F, 23 Thomson Road,
Wan Chai, Hong Kong SAR China