Shipping Policy
At Lavura Scent, we aim to process and deliver every order efficiently and transparently. Below you’ll find our shipping timelines, handling process, and delivery expectations.
Order Processing & Handling
Order Cut-Off Time (GMT)
Orders placed before 14:00 (GMT) are processed the same business day.
Orders placed after this time are processed the next business day.
Handling Time
Orders are typically prepared and dispatched within 0–1 business days.
Processing Days
Orders are processed Monday to Friday, excluding public holidays.
Shipping & Delivery Times
Shipping Availability
We currently ship to the United States.
Dispatch Days
Orders are dispatched Monday to Friday.
Transit Time
Once dispatched, delivery typically takes 3–5 business days, depending on the destination and local carrier.
Total Delivery Time
Total delivery time = handling time + transit time.
For most orders, total delivery time is 3–6 business days (0–1 business day handling + 3–5 business days transit).
Delivery times are estimates and may vary due to carrier-related or customs-related factors beyond our control.
Shipping Costs
We offer free shipping on all orders.
Additional Information
Business Days
Business days are Monday to Friday, excluding public holidays.
Potential Delays
Occasionally, external factors such as customs inspections, weather conditions, or carrier delays may impact delivery times. These circumstances are outside of our control, but we will always assist where possible.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking link so you can follow your delivery in real time.
CONTACT US
Address: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong
Email:support@lavurascent.com.
Support hours: Monday–Friday, 9:00–17:00 (GMT)