The Lavura Club

Elevate Every Space.

Join The Lavura Club

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Get Started With Your Oil Subscription​​

Get Started With Your Oil Subscription

We handle the logistics so you can focus on enjoying your favorite scents.

 

Select Your Scents

We handle the logistics so you can focus on enjoying your favorite scents.

 

Subscribe & Enjoy

We handle the logistics so you can focus on enjoying your favorite scents.

 

Ask away. All your questions, answered.

What is your return policy?

We offer a 30-day return policy on all unworn and undamaged watches. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange. Please ensure the watch is in its original packaging and includes all accessories. For more details, please visit our Returns & Exchanges page.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier’s website. If you have any issues, our customer service team is here to help.

How long does shipping take?

Standard shipping takes 3-6 business days to most destinations.

How much does shipping cost?

We offer free shipping on all our products to all destinations.

Can I track my order?

Yes, all orders come with a tracking link so you can monitor the progress of your shipment.

What happens if my order is delayed?

If your order is delayed, our customer support team will assist you in tracking your package and resolving any issues.

What is your return policy?

We offer a 30-day hassle-free return policy. Watches must be unworn and in their original packaging.

Can I exchange a watch if it doesn’t fit or I change my mind?

Yes, you can exchange your watch for a different size or model within 30 days of purchase, provided it is unused and in its original condition.

How do I initiate a return or exchange?

Contact our customer support team with your order details, and they’ll guide you through the process.


Are these watches water-resistant?

Many of our watches are water-resistant. Check the product details for the specific water resistance rating (e.g., 30m, 50m, or 100m).

How can I contact your support team?

You can reach us via email at info@getlemanwatches.co. Our support team is available 7 days a week and typically responds within 24 hours.

What if I have an issue with my purchase?

Contact our support team immediately, and we’ll assist you with repairs, exchanges, or refunds as needed.

What kind of warranty is provided?

All watches come with a 2-year manufacturer’s warranty that covers material and craftsmanship defects.

What does the warranty cover?

The warranty covers defects in materials and workmanship. It does not cover normal wear and tear, water damage, or accidental damage.

What happens if my watch arrives damaged?

Contact us immediately, and we’ll arrange for a replacement or repair at no additional cost.

Frequantly Asked Questions

How do I cancel my subscription?
Log into the subscription portal, select ‘More Options’, and then ‘Cancel Subscription’. You can also contact Customer Support at 1-888-233-1299 or support@hotelcollection.com.
Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier’s website. If you have any issues, our customer service team is here to help.

How long does shipping take?

Standard shipping takes 3-6 business days to most destinations.

What does the warranty cover?

The warranty covers defects in materials and workmanship. It does not cover normal wear and tear, water damage, or accidental damage.

What happens if my watch arrives damaged?

Contact us immediately, and we’ll arrange for a replacement or repair at no additional cost.

Need support finding your next scent or diffuser?​

Take our quiz or chat with our expert team.​

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